A private place for your memories.
What we collect
When you order, we collect your photograph, name or portrait title, email, optional memory note, consent, and order details. Before you submit the order, your selected photograph stays on your device.
What we do with it
We use this information to create, review, and deliver your portrait, respond to refund requests, maintain payment records, and send you order emails (your private link, payment confirmation and delivery notice). We never send marketing emails. We never put customer photographs or videos in a public gallery without separate, explicit permission.
The services involved
Vercel hosts the website and private order storage. Stripe processes payments; Hello Once More does not receive your complete card details. When creating your film, fal.ai and its model provider process the submitted image. Order emails are sent through Resend, which receives your email address and the message content only. Their processing and retention policies apply to the copies they handle.
Keeping and deleting files
Our working photograph is deleted when the film is delivered or refunded. Unpaid and abandoned drafts older than seven days are removed through the studio’s retention process. Download your film promptly and keep your own copy. Order and payment records may be retained for accounting and support. We cannot promise deletion of copies retained by payment or AI providers.
Your private order link
The long private collection link grants access to your collection and can spend its credits. Individual film links grant access only to that film. Save the collection link as a private file to return on another device. We also email it to you when the collection is created, but we cannot resend it automatically. Do not share it publicly. We store it in this browser so “Your memories” can show your orders. We use a strictly necessary session cookie when the owner signs into the studio. There are no advertising trackers, third-party analytics or session recordings.
Optional site analytics
We run our own small analytics only if you choose “Allow analytics” in the notice, and you can turn it off at any time through “Analytics choices” at the bottom of every page. If your browser sends a Global Privacy Control or Do Not Track signal, analytics stay off and no notice is shown. When on, your browser sends us: the public pages you view (private order pages are recorded only as “an order page”, never with the order identifier), the website you arrived from as a bare hostname, whether you use a phone, tablet or desktop, how far you scroll and how long the tab is visible, clicks on a fixed list of buttons, how much of the demonstration film you watch, which ordering steps you reach, the category of any error (never its message, stack or web address) and page-loading timings. Events are grouped under a random session label stored in your browser’s session storage that expires after 30 minutes of inactivity or four hours at most. If you opened the site through a link we shared that carries one of our preset campaign tags, we also record that tag’s source and campaign name, chosen from a short fixed list (for example “email” or “launch-2026-10”), once per session. Any other text in the web address is ignored. The tag is kept with the session label, cleared with it, and never linked to orders or email addresses. We do not record your IP address, email, name, photographs, the text you type, payment details, cookies, browser fingerprints, full referring links or other query-string content, and we never replay your session. This data is stored in our private storage with the order records, never sold or shared. Per-session journeys are deleted after 35 days; daily totals without any session label are kept for up to 400 days. Separately from any browser choice, our server keeps daily counts of order events such as “an order was created” or “a payment was verified” without identifiers, because those come from the order records we already hold.
Questions and requests
Email pavneets956@gmail.com to request access, correction, or deletion, or use the support contact on your private order page.